Customer experience in retail

I read that Circuit City, despite its troubles, was continuing its multi-quarter turnaround plan. Here’s my free advice to Circuit City – copy Best Buy. Yes, it’s quite simple advice. Just hang out at your local Best Buy (Circuit City management you may have noticed they’re everywhere now) and start taking notes. The last time I ventured into a Circuit City store I felt the atmosphere to be dark and depressing. Additionally, the sales people pounced on you as soon

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