I’m always interested in learning more about successful customer service implementations. This is probably one of the most important areas for any business to focus on, but it always seems that’s there is room for improvement in any company. Keeping customers happy has to be your top priority. On that note, I read an interesting article from Local Tech Wire entitled Customer Service: Never Underestimate the Power of a Quick Fix by Ed Gagnon.
While trying to learn as much as possible about Getting Things Done (prior post), I saw a post from Slacker Manager referencing GTD with Gmail. To this point, I haven’t been the biggest fan of Gmail, but it was very interesting to see how someone is incorporating Getting Things Done (GTD) with their own preferences to personal organizing systems.
Every so often I work from my home office. There are both tremendous advantages to this arrangement as well as some drawbacks. What I’ve found after much trial and error is that there are some specific things I need to do in order to be the most productive when working from my home office. I thought I would share this advice. 1. Take a shower I know this sounds funny, but my meaning is that you should get up and …
I recently started reading a new book entitled Getting Things Done by David Allen. I’m sure many have heard of this title, as did I, but I finally picked it up to see if I could add some more efficiency to the “to-do” overload I have. Being better organized, no matter how small an increase, is supremely beneficial in my opinion.
Cutting Through has an article (via CorporateBlogging.info) on using blogs for project management. By improving communication and putting a human face on projects, the project owners are better able to keep all stakeholders in the loop thus minimizing issues as the project progresses. Using blogs for specific, more targeted business uses will likely fuel the growth of blogs in the enterprise.
I may have been a bit overzealous in my last post regarding the Management by Baseball site. Jeff Angus actually has a post comparing his site and its thesis to the Moneyball book by Micheal Lewis. Here he describes why Management by Baseball (MBB) is the opposite of Moneyball. Angus then lays out the model he uses for MBB in terms of a baseball diamond.
Skimming through Tom Peters' blog roll, I saw a link for a blog entitled "Management by Baseball" and I couldn't resist visiting. Quoting the site's description of itself: What do Hall of Fame baseball managers like Connie Mack & John McGraw have in common with today's business leaders? Why are baseball managers like Joe Torre & Dusty Baker better role models for management than corporate heroes like Jack Welch, Ken Lay & Bill Gates? And just what does Peter Drucker …